Madd Gear Canada

Welcome to the Madd Gear Help Center where you can find all of our product information, user manuals, tips & tricks plus helpful articles on our scooters, skateboards and kids ride-on toys.

Madd Gear Product Help Center

General Product Information

To apply a promo or discount code:. • Proceed to checkout and enter your code in the ['Discount Code'] field. • Click ['Apply'] to see your new total before finalizing your order. • Only one code can be used per order. If you’re having trouble enteri

To apply a promo or discount code:&#x2022; Proceed to checkout and enter your code in the [&apos;Discount Code&apos;] field.&#x2022; Click [&apos;Apply&apos;] to see your new total before finalizing your order.&#x2022; Only one code can be used per order.If you&#x2019;re having trouble entering your promo code, please try clearing the cache on your web browser or trying on a different device.

How do I apply promo/discount codes?

We apologize for any inconvenience you may have experienced. If an item that was supposed to be included with your order was not received, please reach out to us with your order number, and we will promptly arrange for the missing item to be sent to

We apologize for any inconvenience you may have experienced. If an item that was supposed to be included with your order was not received, please reach out to us with your order number, and we will promptly arrange for the missing item to be sent to you.

What should I do if an item included in my purchase was not delivered?

We do. When you make a purchase on our site, it should automatically redirect you to the appropriate regional channel for your location.

We do. When you make a purchase on our site, it should automatically redirect you to the appropriate regional channel for your location.

Do you ship internationally?

To receive your free swag pack, first register your purchase as instructed in the pamphlet. If you have not received an email with further instructions, please provide us a screenshot of your 5-star review for the scooter that you've made online to p

To receive your free swag pack, first register your purchase as instructed in the pamphlet. If you have not received an email with further instructions, please provide us a screenshot of your 5-star review for the scooter that you&apos;ve made online to proceed with the swag pack redemption.

How do I receive my free swag pack after purchasing a scooter?

If your order has already shipped but you need to update the shipping address, you should contact the shipping company directly or reach out to our sales team for assistance.

If your order has already shipped but you need to update the shipping address, you should contact the shipping company directly or reach out to our sales team for assistance.

How can I update my shipping address on an order that has already been shipped?

Our website offers free shipping on orders that exceed a certain amount. If you were charged for shipping on an order that you believe qualifies for free shipping, please contact us with your order details, and we will have someone from our regional

Our website offers free shipping on orders that exceed a certain amount. If you were charged for shipping on an order that you believe qualifies for free shipping, please contact us with your order details, and we will have someone from our regional office address the issue as promptly as possible.

What is the criteria for free shipping on orders?

Thank you for choosing Madd Gear! We appreciate your business and value your feedback. Here's how you can leave a review after your purchase:. Register Your Product: Start by filling out the Product Registration Form on the Madd Gear website. This st

<h3 id="isPasted">How to Leave a Review for Your Madd Gear Product Purchased Directly on the Madd Gear website.</h3>Thank you for choosing Madd Gear! We appreciate your business and value your feedback. Here&apos;s how you can leave a review after your purchase:&#xA0;<ol><li>Register Your Product: Start by filling out the <a href="https://ca.maddgear.com/pages/product-registration-canada?_pos=2&amp;_sid=c7852aa8c&amp;_ss=r" style=" text-decoration: none;">Product Registration Form</a> on the Madd Gear website. This step ensures your product is fully registered with us.</li><li>Check Your Email: After registering, you&apos;ll receive an email requesting feedback on your purchase.</li><li>Write Your Review: In the email, click the review link. Choose a star rating and write your review in the provided box. Include a title for your review to summarize your thoughts.</li><li>Submit Your Review: Once you&apos;ve written your review, click the Submit button.</li><li>Add Photos: After submitting, you&apos;ll have the option to upload photos of your product in action. Adding images enhances your review and helps other customers make informed decisions.</li><li>Alternatively, you can navigate to the product page for the item you purchased. Scroll to the bottom of the product page and leave your review.</li></ol>That&#x2019;s it! If you need further assistance, feel free to contact our customer support team. Thanks again for choosing Madd Gear! <h3 id="how-to-leave-a-review-for-your-madd-gear-product-purchased-from-a-walmart-store">How to Leave a Review for Your Madd Gear Product Purchased from a Walmart store.</h3>Thank you for purchasing a Madd Gear product from Walmart! We value your feedback and want to hear about your experience. If you purchased your product on <a href="https://www.walmart.ca/en" target="_blank" rel="noopener noreferrer"></a><a href="https://madd-gear.gorgias.help/en-US/Walmart.com" rel="noopener noreferrer" style=" text-decoration: none;" target="_blank">Walmart.c</a>a you can leave your review on their website. If you purchased in store, follow the steps below.Follow these steps to leave a review:<ol><li>Register Your Product: First, head over to the Madd Gear website and fill out the <a href="https://ca.maddgear.com/pages/product-registration-canada?_pos=2&amp;_sid=c7852aa8c&amp;_ss=r" style=" text-decoration: none;">Product Registration Form</a> to ensure your product is registered with us. This step is crucial for receiving important product updates and support.</li><li>Find Your Product: Find your product on our website. Scroll through the product listings until you find the specific item you purchased. If you are unable to find the exact product or graphic you purchased, you can leave your review on the closest match.</li><li>Access the Review Section: Once you&#x2019;ve found your product, click on it to go to the product page. Now scroll to the bottom of the page to find the review section.</li><li>Write Your Review: Click on the &#x201C;Write a Review&#x201D; button. Click it to open the review form.<ul><li>Start by selecting a star rating (from 1 to 5 stars).</li><li>Write a review: Add as much or as little information as you like but try to offer great feedback that other customers will find helpful.</li><li>Next, add a headline to your review. Something short and concise that captures the essence of your review.</li><li>Next, add your name or alias and your email address. Please use a real email address as you will need to verify the email or your review will not display on the site.</li><li>Finally, add media. You can upload up to 10 images or 3 videos of yourself or kids enjoying their Madd Gear product.</li><li>Hit Send, and you&apos;re done! </li></ul></li></ol>That&#x2019;s it! Your review will help other customers make informed decisions about their purchases. If you have any questions or need assistance, feel free to contact our customer support team or reach out to us on social media. Thanks again for choosing Madd Gear!